We Build Experiences That

Delight Your Customers Outrun the competition Scale your business Exceed Customer Expectations Accelerate growth Increase Profitability

Customer Experience Management

CX is beyond Product - It’s a Journey

Transform your CX Journey with Thought Craft!

Empower your team with Thought-Craft’s comprehensive CX toolkit and expert services designed to enhance every interaction from discovery to delivery.

Our CX toolkits and expert services enable you to design experiences that foster loyalty, satisfaction, and long-term success.

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Case Studies

Family Health Records

Easy Health-record app that enables consumers to own and share their own medical data.

Gamification For Learning

Recreating a mobile experience from a legendary Gamified Simulation to enhance Empathy and SEL.

Cloud Migration

Visual Interface and Dashboards to assist and Optimise cost for an enterprise Infrastructure Migration to cloud.

Cloud-based Corporate Surveys

Built the whole User Experience for the frontend website and designed Web / Mobile survey application.

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Explore our diverse range of case studies showcasing successful projects and impactful design solutions.

Trusted by Global Companies

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WhiteHedge Logo Color
RealLives logo Color
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DataBuck Logo Color
CloudHedge Logo Color
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Client Testimonials

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Our Offerings

Customer Experience Management​

Our comprehensive Customer Experience Management service enhances every interaction your customers have with your brand, ensuring consistent, engaging, and positive experiences that foster satisfaction and loyalty.

User Research

We gather actionable insights to inform and refine our design strategies, ensuring that every user experience we create is exceptional, intuitive, and perfectly tailored to meet your product’s unique needs

UX-Product Design​

Our comprehensive UX-Product Design service encompasses the entire process from initial requirement engineering to the delivery of a fully developed user experience for your Minimum Viable Product (MVP).

UX Practice Setup

Thought-Craft’s UX Practice Setup service includes UX governance, team building, and process development, creating a robust framework that ensures consistent, high-quality user experiences across your organization.

CX Workshops

Equip your team with the skills and knowledge to build truly customer-centric products. Our CX workshop provides hands-on experience with practical tools and frameworks, empowering you to design exceptional customer experiences.

UX Audit

Uncover usability issues and enhance your digital product with a comprehensive UX audit from our expert team. We provide in-depth analysis, and deliver actionable recommendations for improvement, ensuring a seamless experience.

Awards

Winner of India’s Best Design Project 2023 Award

The design was also appreciated critically, and received the ‘India’s Best Design Project-2023’ award, from the DesignIndia magazine, at the IBDA-2023 – held in Pune on the 7th of Oct 2023.

Our CDO Pankaj Sapkal and Mr. Ravi Gupta (Head of Engineering, Kokuyo Camlin Ltd.) posing with the award at the IBDA-2023.

Design Bytes

Get In Touch

Pune, India

1st Floor, Business Square, Baner – Pashan Link Rd, Pashan, Pune, Maharashtra 411021

Amstelveen, Netherlands

Ringslang 124. 1187-BT, Amstelveen, The Netherlands