Customer Experience Management
Our CX service helps you design and implement your CX strategy that drives customer loyalty and business growth.
Benefits Of CX Management
Our Process
Deliverables
Benefits
1. Know Yourself
- Discovery Workshop
- Research The Business
- Market and Competitor Research
- Mapping the current customer engagement model
Existing Customer Engagement Maturity Map
Capability Map & Intent
2. Know Your Customer
- Customer Profiling & Personas
- Customer Research – Surveys & Field Study
- Mapping customer outreach channels
- Identifying pros and cons of existing processes
Customer Research Report
Nuanced Customer Understanding
3. Evolve The Strategy
- Creating detailed Customer Journeys
- Identifying pain points and interventions
- Using various tools and methods
- Co-create CX Strategies
Enhanced Customer Journeys
Structured CX Strategy
4. Plan Your Moves
- Prioritizing intervention ideas
- Creating a detailed CX Roadmap
- Defining Processes for CX Management
- Build and Integrate appropriate Tools
CX Roadmap Document
Actionable CX Roadmap
5. Deploy
- Execute on prioritized processes & Tools
- Measure success and adopt
- Monitor and Manage the CX
- Customer Experience Dashboard
Working tools and processes
