CX Management

Customer Experience Management

Our CX service helps you design and implement your CX strategy that drives customer loyalty and business growth.

Benefits Of CX Management

Our Process

Deliverables

Benefits

1. Know Yourself

Discovery Workshop
Research The Business
Market and Competitor Research
Mapping the current customer engagement model

Existing Customer Engagement Maturity Map

Capability Map & Intent

2. Know Your Customer

Customer Profiling & Personas
Customer Research – Surveys & Field Study
Mapping customer outreach channels
Identifying pros and cons of existing processes

Customer Research Report

Nuanced Customer Understanding

3. Evolve The Strategy

Creating detailed Customer Journeys
Identifying pain points and interventions
Using various tools and methods
Co-create CX Strategies

Enhanced Customer Journeys

Structured CX Strategy

4. Plan Your Moves

Prioritizing intervention ideas
Creating a detailed CX Roadmap
Defining Processes for CX Management
Build and Integrate appropriate Tools

CX Roadmap Document

Actionable CX Roadmap

5. Deploy

Execute on prioritized processes & Tools
Measure success and adopt
Monitor and Manage the CX
Customer Experience Dashboard

Working tools and processes

Customer Delight & Business

Interested in CX Management