Turn Every Interaction into a Lasting Impression.
Customer Journey Mapping | Market and Competitive Research | Concept Validation | CX Audits and Assessments | Customer Behavior and Analysis
Who is this for?
Business Owners | Product Managers | Company Leaders | Support Teams
Benefits
Details
CX Management Process
Our Process
Deliverables
Benefits
1. Know Yourself
- Discovery Workshop
- Research The Business
- Market and Competitor Research
- Mapping the current customer engagement model
Existing Customer Engagement Maturity Map
Capability Map & Intent
2. Know Your Customer
- Customer Profiling & Personas
- Customer Research – Surveys & Field Study
- Mapping customer outreach channels
- Identifying pros and cons of existing processes
Customer Research Report
Nuanced Customer Understanding
3. Evolve The Strategy
- Creating detailed Customer Journeys
- Identifying pain points and interventions
- Using various tools and methods
- Co-create CX Strategies
Enhanced Customer Journeys
Structured CX Strategy
4. Plan Your Moves
- Prioritizing intervention ideas
- Creating a detailed CX Roadmap
- Defining Processes for CX Management
- Build and Integrate appropriate Tools
CX Roadmap Document
Actionable CX Roadmap
5. Deploy
- Execute on prioritized processes & Tools
- Measure success and adopt
- Monitor and Manage the CX
- Customer Experience Dashboard
Working tools and processes
