Trainings
Hands-on workshops, designed to empower your teams and transform your business.
CX Kickstarter Workshop
For CXOs and Managers
Learn how to drive customer satisfaction
- 4 Hour Intensive
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Live Online Workshop
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Limited Seats
Key Takeaways from the Workshop
- Fundamental principles for Customer Experience
- Techniques to identify customer needs & opportunities
- Hands-on understanding of selected CX Frameworks
- Learn how to turn customer insights into action items
CX Co-Creation Workshop
For CXOs and Product Teams
Co-create Data-driven CX Strategy
- 7 day Sprint
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Live Online/Offline Workshop
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One-on-one with your team
Key Takeaways from the Workshop
- Customer persona building and stakeholder mapping
- Co-creation of journey maps for primary personas
- Solution brainstorming sessions to identify opportunities
- Get a robust CX Strategy based on the workshop findings
- Long-term support to help you implement the CX Strategy
Expert Guidance
Practical Approach
Tailored Solutions
CX Sensitization Workshops
Ideal For: Product Teams and stakeholders
Focus: Building a customer-centric mindset, understanding customer needs and journeys, and exploring practical CX tools & frameworks.
Outcomes:
- Increased awareness of CX as a key driver of business success.
- Hands-on experience with CX Tools: Customer Engagement Maturity Model, Personas and Journey Mapping.
CX Development Workshops
Ideal For: Organizations ready to develop a CX strategy and implement solutions across the Thought-craft Customer Engagement Maturity Model.
Focus: In-depth collaboration with Thought Craft experts to design tailored CX strategy, customer journeys, and optimize key touchpoints.
Outcomes:
- Clearly defined CX vision and roadmap tailored to your business.
- Detailed customer personas and journey maps of your product/service.
- Actionable plans to enhance your customer experiences across all touchpoints.
Expert Guidance
Practical Approach
Tailored Solutions
UX Sensitization Workshops
Ideal For: Startup Founders, Marketing and Development Teams
Focus: Introduction to user experience design and how it helps improve the user perceived quality of the product and effectively improve business.
Outcomes:
- Develop a user-centered mindset and apply it to your work.
- Understand the core concepts and principles of UX Research & Design.
- Apply usability heuristics to evaluate interface design and identify potential issues.
UX Co-Creation Workshop
Ideal For: Startup Teams, Product Managers, Product Development teams
Focus: Deeper understanding of UX principles with hands-on problem solving of your own product.
Outcomes:
- Developing a UX strategy for your product.
- Brainstorming and insight generation tools for user research
- Co-creating user-centered solutions
- Hands-on understanding advanced UX principles like Information Architecture, Design System, Usability Testing, etc…
