Free

Tools & Templates

Secret weapons used by CX Experts to win customer loyalt

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The toolkit is useful for Product Engineering teams

Startup founders

Looking to build a strong brand foundation with exceptional customer experience from day one.

Product Managers

Seeking to refine their product’s customer journey and enhance overall satisfaction.

Product Designers

UX Designers need to communicate design concepts and be aligned with the enfgineering teams

Marketing & Support

Looking for the exact points and methods to attract and retain the most of your customers.

What’s Inside The Toolkit

Strategy Design Tool

Frameworks to visualize and plan the entire customer journey, aligning business goals with customer needs.

Evaluation Tools

Tools to assess and measure customer experiences across touchpoints, ensuring consistency and satisfaction.

OPtimisation tools

Guides to refine and enhance specific aspects of the customer journey, improving efficiency and engagement.

Getting started with the tools

1) Understand the User and their needs

KNow your customers and their specific needs

2) Design the CX Strategy

The Customer Experience (CX) Strategy Canvas provides a structured framework to analyze and enhance the entire customer journey, from pre-sales to post-sales, ensuring that you align your efforts with customer expectations.

3) Build and optimise Customer Journeys

The Customer Journey Framework helps you identify the key opportunities to delight your customers and address any pain points along the way.

Use Either the Editable templates, which are google documents, or Download the PDF templates and use them on your journey of creating a winning Customer Experience. The editable templates allow your team to update, adjust, and collaborate in real-time.